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Return Policy

Globsure Medical Supplies Inc. supplies medical and healthcare products. Because of product nature and regulatory requirements, returns are limited as described below.

Medical items — no return / no refund

Medical items, consumables, and similar healthcare products are non-returnable and non-refundable once ordered and shipped. This includes products that have been opened, used, damaged, or removed from their original packaging.

Exception — unopened products in original condition

In limited cases, we may accept a return if all of the following are true:

  • The product packaging and outer box are in the same condition as shipped
  • The product has not been used
  • The product has not been opened
  • Seals, labels, and sterile barriers (where applicable) are intact

If a return is approved under this exception, a 30% administrative fee will be deducted from any refund or credit. Shipping and handling charges are non-refundable unless we shipped the wrong item in error.

How to request a review

Contact us before returning anything. Unauthorized returns may be refused. Reach our team via Contact Us or call 1-800-GLOBSURE with your order number and product details.

Wrong or damaged shipments

If you received the wrong item or a product damaged in transit, contact us within 48 hours of delivery with photos. We will arrange a replacement or credit according to the facts of the shipment.